Role & responsibilities:
Work assignments are planned by the branch (service planner or maintenance planner) and assigned to the field operative.
The field operative accepts work packages and enters work against the SR/WP.
The field operative cannot create current service requests (except through do work).
Record faults/exceptions using Risk & Recommendation method,
Estimate labour hours and parts cost for repairs.
Perform Safety Review and Visit Review and record next steps.
Consult with our customers to permit informed buying decisions based on recommendations made.
He/She should follow Konecranes safety protocol and should ensure the use of safety PPEs provided by company like safety shoes, safety harness and Etc
Competencies and skills we expect for this role:
CRM Siebel
Field Service Siebel
Customer focused
Basic Crane Technical knowledge
Awareness of ISO 14001 & 45001 Standards