Brief Role Description:
Narayana Health is in the process of setting up a strategic team tasked with bringing healthcare closer to patients. The initiative involves setting up primary and secondary care services that are easily accessible to patients and are supported by hyper-responsive processes built to keep patient needs and satisfaction at the center of focus. The initiative aims to bridge the gap between Narayana Healths in hospital offering and patients everyday healthcare needs and provide patients access to a continuum of care tailored to their own specific healthcare needs. The primary role of the Patient Care Coordinator is to deliver Care by coordinating between patients on the providers daily schedule and by proactive interventions.

• Will act as a conduit for the transmission of information between providers and Customers.
Will coordinate with Medical and Support services for all Customers.
Will facilitate information flow and referral services for customers to address their medical and psychosocial needs.

Key Responsibilities:
Facilitate care by coordinating with the customers for visits and future healthcare needs and ensure that proper care is provided to each customer as required.




Handle calls from customers. Resolve the reason for the call or route it to the respective department as required in a timely manner.

• Provide an effective communication link between customers and medical staff, including relaying messages from providers, gathering information from patients for providers, etc.

• Support in the medication refill process. Ensure that information goes when and where it is needed.

• Coordination with clinical and non-clinical support services (Laboratory, OT, Admission, Billing, House Keeping, Pharmacy) to facilitate Care.

• Ensure that all customers are tracked, and data entered into the systems for follow-up and reporting.

• Coordinate with the medical staff to ensure that case management services are provided to customers with complex medical and/or psychosocial problems.

• Work with the medical staff to develop, implement and carry out improvement programs.

• Act proactively in the quality improvement program.

• Perform other duties as assigned by relevant authorities.

📌 Patient Care Coordinator Karnataka
🏢 Narayana Health (NH)
📍 Karnataka