Conduct regular assessments and audits of field operations to ensure compliance with established quality standards and protocols.
Provide guidance and training to ambulance staff regarding quality benchmarks, protocols, and best practices to improve service delivery.
Analyze operational data to identify trends, areas for improvement, and implement strategies to enhance efficiency and service quality.
Investigate incidents or complaints related to service quality, identify root causes, and implement corrective actions to prevent recurrence.
Maintain accurate records of quality assessments, incidents, and improvement initiatives. Generate reports to highlight findings and recommendations for the management team.
Work closely with cross-functional teams including medical specialists, emergency response teams, and management to implement quality enhancement strategies.
Propose and implement innovative solutions and initiatives to improve the overall quality of ambulance services.
Willingness to travel extensively for in office assessments and audits.
Ability to work flexible schedule and respond to emergency situations if required.
Create an Daily/Weekly/Monthly audit plan.
Obtain and evaluate internal accounting and operational documentation.
Timely conversion of non-compliance found during audit into compliance
Prepare and present reports regarding audit obsecration findings.