GENERAL SUMMARY:
The Sales Engineer role is a crucial piece to driving additional business through sales channels, as well as direct. The primary responsibilities include providing technical support for dataPARC’s partner program (resellers and system integrators), ensure ongoing customer success by providing project scoping for ongoing projects and provide product technical expertise as needed for Global Sales efforts. Secondary roles include providing product technical expertise for product marketing. Applicants should be extremely self-motivated, have deep application knowledge, have industry understanding and experience, work well with all types of people and communicate & present well to customers. Person who has sales experience for software in the process industry has added preference.
Responsibilities
Primary technical sales contact for customers, sales channels and strategic partners, including the following
Providing detailed technical information to sales channels during the recruitment process
Technical product training
Ongoing partner success
Provide current product training
End-customer support
Match project requirements to dataPARC functionality
Scoping and estimating for project work
Assistance in responding to RFP’s
Steering customers how to best apply dataPARC functionality to meet specific solutions
Technical support for marketing content development such as white papers, case studies, product sheets and solution sheets
Development of feature highlights and videos for current releases
Prioritize routine work, respects schedule of others, versatile in response to changing environment.
Maintain a favorable working relationship with all other company employees to foster aid and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
Participate in all training offered by Capstone as relevant to department or position
Communicates effect