The Connectivity Quality & Operations Engineer plays a critical role in maintaining and improving the customer experience for connected vehicle services across International Markets.

This position serves as a key operational and technical liaison between regional business teams, product engineering teams, and external partners to ensure the reliability and quality of Ford and Lincoln connected services.

The role focuses on incident management, operational analytics, service monitoring, customer experience improvement, and cross-functional coordination to maximise uptime and service performance.

Education

Bachelor's degree in:
Computer Science
Information Technology
Software Engineering
Electronics & Communication Engineering
Systems Engineering




Business Operations
Operations Management
Related technical discipline

Experience Required
5+ years of experience in one or more of the following: Production SupportProduct OperationsIncident ManagementSite Reliability EngineeringConnected Services OperationsTechnical Support EngineeringSoftware Delivery Operations

Preferred
Connected Vehicle Platforms
Telematics Systems
IoT Solutions
Mobile Application Operations
Cloud-Based Applications

Telecommunications Services

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📌 Connectivity Quality & Operations Engineer Chennai
🏢 Ford Motor
📍 Chennai