Roles and Responsibilities Deep understanding of customer service operations, well versed with RBI NBFC Norms would be a basic requirement.
8- years, manage compliance activities & risk across various teams of Contact Centre & other service channels
Managing the compliance risk & governance for all the customer service channels.
Ensures that the customer service process(s) is compliant with the regulatory requirements.
Participate & Lead in Internal Audits
Manages regulatory change management process as well as also facilitates smooth conduct of the regulatory inspections and providing responses to regulatory queries. This includes internal & external audits both




Ensure timely submission of regulatory requirements and compliance to the observations of Audit inspection.
Periodic testing of key controls for critical functions, and evaluating the controls in place to mitigate those risks in order to improve the effectiveness of risk management, control, and governance processes
Enabling business to identify and monitor Key Risk and control indicators with established triggers & limits
Publishing regular MIS of the pending regulatory actionable.
Work closely with various teams to plug areas of chance into the Service delivery

📌 Sr Associate Governance New Delhi (India)
🏢 Skill Ventory
📍 India