Job Title: Domain Consultant – Customer & Contact (MDM)

Experience: 6–8 Years

Job Description (Short):
Define and implement Customer & Contact Master Data strategy and governance.
Develop customer data models, golden records, and business data definitions.
Manage customer lifecycle processes including match & merge, deduplication, hierarchy management, and prospect-to-customer conversion.
Establish data quality rules, KPIs, metadata, and Key Data Elements (KDEs).
Standardize customer and contact data across CRM/MDM systems and collaborate with Sales, CRM, and Marketing teams.
Drive data harmonization, governance, and continuous data quality improvements.

Mandatory Skills:
Customer Master Data Management (MDM)
Customer & Contact Data Governance
Data Modeling & Data Quality (DQ)
Customer Lifecycle Management
Customer Hierarchy & Deduplication
CRM (Salesforce/Oracle CRM)
Stakeholder Management

Preferred Skills:
Master Data Management (MDM)
Customer Experience (CX) – Customer Service

📌 Customer Support Pune
🏢 Artech Infosystems
📍 Pune