• Able to diagnose and resolve problems quickly. Troubleshoot issues and outages
• Monitoring system performance and troubleshooting issues. Monitor performance and maintain systems according to requirements.
• User administration (setup and maintaining account) Set up accounts and workstations and set up security policies for users, including password and identity management.
• Provide technical subject matter expertise wherever required.
• Plan and schedule Changes, Coordinating with different stakeholders.
• Perform RCA for Major Incidents related to his / her tower Follow quality/security process defined for the engagement.
• Perform Trend analysis, identify top few incidents, and work with respective teams/individuals to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
• Able to work on Knowledge acquisition and updates to related documents
• The ability and patience to communicate with a variety of interdisciplinary teams and users.
• Manage network servers and technology tools
• Ability to document system and changes.
• Adhere to and support ITIL and Best Practices.