Responsible for evaluating, verifying, and processing service requests from shareholders, third-party entities, institutions, broker/dealer operations, or client Fund/Stock groups. Processes mutual fund and/or stock transactions and maintains shareholder records. Has a thorough understanding of mutual fund/stock operations. Accepts, records, processes, and troubleshoots requests from shareowners, institutions, the NSCC, the DTC, and/or broker/dealers. Leader of primarily technical, skilled, or qualified staff working on issues or projects of a moderate scope that require independent judgement guided by established policies, processes, and procedures. Actively engages in the work of the team to resolve escalated issues and meet schedules. Administers company policies and provides direction and guidance to team members on daily work, sometimes through team leads. Recommends recent procedures and changes to policies to meet department goals.