Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function
Engage in activities to provide an enhanced customer experience
Ensure adherence to organizational procedures, policies and systems.
Ensures that performance metrics / SLAs are met
Adhere to daily turnaround time for orders as per set TAT guidelines
Ensure adherence to all internal / external processes defined
Proactively escalates issues that can potentially hamper the business processes
Solves a range of straightforward problems and analyzes possible solutions using standard procedures
Contribute to team effort by accomplishing related results as needed

Other Requirements
Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
’ Hands on experience on Order Management
Requires robust computer skills, including Microsoft office
Display excellent verbal and written communication and interpersonal skills.




Highly detail-oriented and organized with excellent analytic and problem-solving abilities
Able to multi-task, prioritize and manage time effectively
Ability to work under pressure
Customer orientated and ability to adapt/respond to different types of tasks
Versatile to work in Night Shifts

As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

📌 Customer Service Representative Ii Bengaluru
🏢 Thermo Fisher Scientific
📍 Bengaluru