Manager - Sales

Experience: 3+ years of overall sales experience, including at least 1 year of team management experience.

Key Responsibilities:
Lead, mentor, and coach the sales team to improve conversion rates, increase booking value, and minimize unnecessary discounting.
Monitor and enhance the quality of customer interactions across calls and chats, ensuring timely responses and higher closure rates.
Train team members on city-specific knowledge, property details, pricing, customer personas, and guest requirements.
Own and drive offline sales targets, individual team member performance, and overall lead funnel efficiency.
Analyze CRM data to monitor lead stages, identify drop-off points, understand reasons for lost opportunities, and implement strategies to improve conversions.
Conduct competitor research and share market insights to strengthen pricing strategy, sales positioning, and pitch effectiveness.
Collaborate closely with Marketing, Operations,



and Product teams to ensure accurate property information and seamless guest experience.
Track team performance through regular reviews, provide actionable feedback, and foster a high-performance sales culture.

Required skills and competencies
Strong analytical and numerical aptitude with the ability to make data-driven decisions
Excellent verbal and written communication skills
Proven experience in leading, mentoring, and inspiring sales teams
Robust systems-thinking approach with the ability to identify process improvements and drive operational efficiency
Hands-on leadership style with a willingness to actively contribute and lead by example
Proficiency in CRM tools and sales performance tracking
Solid problem-solving, stakeholder management, and cross-functional collaboration skills

If you're passionate about luxury hospitality, customer experience, and sales leadership, we'd love to hear from you.

Share your CV at:

📌 Sales Manager Goa
🏢 The Blue Kite
📍 Goa