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About the Company

HCLTech is looking for customer-focused professionals with a solid interest in Customer Support and Networking to join our team. This role combines customer interaction, technical troubleshooting, and network-related issue resolution in a fast-paced global support environment.

About the Role

This role combines customer interaction, technical troubleshooting, and network-related issue resolution in a rapid-paced global support environment.

Responsibilities
Handle customer inquiries and support requests via Phone, Email, and Chat.
Provide first-level technical support and troubleshoot connectivity issues.
Diagnose and resolve network-related incidents using standard troubleshooting procedures.
Monitor, log, and manage support tickets while maintaining accurate documentation.
Investigate internet connectivity, Wi-Fi, VPN, and network performance issues.
Follow up with customers to ensure timely resolution and customer satisfaction.
Escalate complex technical and networking issues to higher support teams when required.
Collaborate with internal teams and stakeholders for issue resolution.




Adhere to SLA targets and maintain high-quality customer support standards.

Qualifications
Excellent verbal and written communication skills.
Basic to intermediate networking knowledge (TCP/IP, DNS, DHCP, VPN, Routing & Switching).
CCNA certification or knowledge preferred.
Understanding of internet technologies and network troubleshooting.
Experience in customer support, technical support, or service desk settings.
Familiarity with ticketing tools and incident management processes.
Proficiency in Microsoft Office 365 (Outlook, Word, Excel).
Solid analytical, problem-solving, and customer-handling skills.
Ability to work in a 24x7 support environment.

Preferred Skills
Technical Support / Service Desk / Help Desk experience.
Exposure to international voice, email, or chat support.
Experience in ISP, Telecom, Networking, or IT Infrastructure support.
Knowledge of network monitoring and troubleshooting tools.

Experience : 1 to 3 Years

Equal Opportunity Statement

HCLTech is committed to diversity and inclusivity.

📌 Customer Service Representative Chennai
🏢 HCLTech
📍 Chennai