Job Summary:

The Online MF Support Desk Executive will be responsible for handling queries, providing assistance, and resolving issues related to online mutual funds for RMs, Business Partners, and clients. The role requires prompt response, effective coordination, and ensuring a smooth user experience on the platform.

Key Responsibilities:
Handle and respond to queries related to online mutual fund transactions (SIP, lumpsum, redemption, etc.)
Provide timely assistance to RMs, BPs, and clients on platform usage and transaction processes
Coordinate with internal teams (IT, operations) for issue resolution and follow-ups
Escalate critical or unresolved issues within defined timelines
Track and maintain records of queries, complaints, and resolutions




Ensure quick turnaround time (TAT) and high-quality support
Provide regular updates to users on issue status and resolution

Required Skills & Qualifications:
Graduate in any discipline (Commerce/Finance preferred)
2–3 years of experience in customer support or mutual fund operations
Basic understanding of mutual fund transactions and processes
Solid communication and interpersonal skills
Problem-solving mindset with attention to detail
Ability to handle multiple queries under pressure

Interested candidates can share their resume on

📌 Online Mf Support Desk Executive Mumbai
🏢 ANAND RATHI SHARE AND STOCK BROKERS
📍 Mumbai