Role: Customer service

Key Responsibilities

• POD Verification: Rigorously check Proof of Delivery (POD) documents for

accuracy, ensuring all stamps, signatures, and timestamps are valid before

processing.

• Vendor & Carrier Coordination: Act as the bridge between vendors and

transportation teams to ensure seamless pick-ups and deliveries.

• Customer Support: Provide real-time updates on shipment status and resolve

queries professionally via phone and email.

• Communication: Draft and respond to short qualified emails regarding

dispatch schedules and delivery status.

• Reporting: Use Microsoft Excel daily to update trackers, manage data, and

maintain accurate logistics records.

Requirements

• Education/Experience:



Open to Freshers or candidates with experience in

transportation, documentation, or customer care.

• Language Skills: Proficiency in Hindi and English ( verbal) is essential for

coordinating with various stakeholders.

• Technical Skills: * Ability to read and write explicit, concise emails.

o Basic knowledge of MS Excel (or a solid willingness to learn it for daily

reporting).

• Attention to Detail: Ability to spot discrepancies in transport documents that

could lead to payment or delivery delays

📌 Customer Service Representative Bengaluru
🏢 Teamware Solutions
📍 Bengaluru