Customer Support Executive – International Voice/Chat Process

Location: Pune

Work Mode: Work from Office

Shift: Rotational Shifts (Including Night Shifts)

Joining Preference: Immediate Joiners

About the Role

We are seeking agile and customer-centric professionals to join our Customer Support team. The ideal candidate should possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to resolve customer queries efficiently across multiple channels.

Eligibility Criteria
Graduate/Undergraduate in any discipline
Freshers and candidates with up to 2 years of experience are welcome to apply
Excellent verbal and written communication skills in English
Strong interpersonal and problem-solving abilities
Comfortable working in rotational shifts, including night shifts
Ability to work effectively in a rapid-paced environment
Immediate joiners will be preferred

Key Responsibilities
Handle customer interactions through phone, email, and chat channels.




Provide accurate and timely responses to customer inquiries.
Resolve customer concerns while ensuring a high level of customer satisfaction.
Maintain detailed and accurate records of customer interactions.
Collaborate with internal stakeholders to address customer issues effectively.
Adhere to service quality standards, productivity metrics, and company policies.
Identify customer needs and provide appropriate solutions.
Build and maintain positive customer relationships through professional communication.

Required Skills
Excellent communication and customer service skills
Strong listening and comprehension abilities
Good analytical and problem-solving skills
Proficiency in basic computer applications and data entry
Ability to multitask and manage priorities effectively
Solid attention to detail and organizational skills

Application Details

Interested candidates may share their updated resume at:

Contact:

Email:

📌 Customer Support Executive Pune
🏢 WNS
📍 Pune