ROLE PURPOSE & OBJECTIVE:
Responsible for managing a team of 15 to 20 Officers & Senior Officers of Outbound customer service
Sales lead generation through various campaigns targeted on outbound sales calling for current customer acquisition.
Track conversion across campaigns and products.
Assists internal verticals in understanding sales opportunities and generate leads across product lines.
Conduct basic training for tele callers for their campaigns.
Monthly target adherence
Increase lead conversion from cross selling
Value Generation from campaigns
Regular follow up with business team and coordinating with branches and other alternate channels
Design current campaigns
Market available training opportunities to employees and provide necessary information
Provide performance feedback to team members & responsible for the career development of the members.
Customer retention checks.
Conduct basic training for tele callers for their campaigns.

Qualification : Any Degree

Experience : 5 to 8 Relevant

📌 Team Leader Bengaluru
🏢 Ujjivan Small Finance Bank
📍 Bengaluru