We are having an urgent opening for the position of Customer Relation Executive for a reputed company in the Mumbai (Prabhadevi).
Roles & Responsibilities –
Sales
To be responsible for making outbound calls on a daily basis using data provided.
To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.
Handling Customers & their complaints
Feedback callings
Handling Appointments
Managing and scheduling appointments for procedures
To convert the calls to current business leads.
To achieve agreed personal and departmental targets captured from calling data provided.
To inform potential client's on the company’s products and services.
To gather relevant School and Corporate information.
To use company databases to gain potential leads.
To be proactive in identifying opportunities for new business.
To input and maintain guest information onto the company database.
To ensure guest satisfaction at all times.
Handle telephone queries.
To build relationships with colleagues and clients.
To deal with clients in a professional manner at all times aligned to our brand values.
To ensure prompt service, polite and skilled standards are kept.
To assist with other departments as required.
People / Team
To foster valuable relationships with all internal departments and cross-functional teams.
To proactively support their managers by suggesting new ideas and questioning thinking where appropriate.
To refer to senior team members for advice and support.
To attend all staff meetings and training sessions as and when required.
To maintain a Guest-oriented approach and demonstrate a professional approach to work and team mates at all times.
In addition to the above main responsibilities, the Lead Generator will be required to undertake any other task, deemed to be appropriate to the job role.
VOC Portal / CRM Portal ( Complaint Handling )
NSC Complaint handling
PSF ( Post Service Follow - up) Calls
Attending the customers at the time of delivery
Making new thank you cards format and implementing the same
Maintaining and filing of DAN Copies ( Delivery Acknowledgement Note )