About the Role
We are seeking a agile and seasoned professional to lead our Ecommerce Delivery
Practice, driving excellence in ecommerce solutioning, implementation, operations,
and delivery governance across all client engagements. This role calls for a strategic
thinker with robust technical depth, delivery leadership, stakeholder management, and
a proven track record of scaling ecommerce practices in a rapid-paced digital or media
ecosystem.
The Head of Ecommerce Delivery Practice will own the practice vision, capability
roadmap, delivery health, quality benchmarks, and P&L; oversight, ensuring our clients
receive market-leading ecommerce execution and measurable business impact.

Key Responsibilities
Practice Leadership & Strategy
• Define and own the ecommerce delivery practice roadmap, operating model,
and capability development strategy.
• Build and scale cross-functional competencies including ecommerce
operations, performance commerce, tech implementation, commerce media,
and omnichannel enablement.
• Evaluate emerging trends, platforms (Shopify, Magento,



Salesforce Commerce,
WooCommerce), and martech/advertising technologies to continuously
strengthen practice offerings.
Delivery Governance & Excellence
• Oversee end-to-end delivery of ecommerce programs across clients, ensuring
on-time, on-budget, and high-quality execution.
• Establish and enforce delivery frameworks, QA processes, sprint governance,
risk management practices, and SLAs.
• Provide escalation leadership and ensure swift resolution of delivery
bottlenecks.
Client Engagement & Stakeholder Management
• Act as the senior delivery owner for key enterprise ecommerce clients.
• Partner with Business Leads, Client Partners, Media teams, Creative,
Performance Marketing, and Technology stakeholders to deliver integrated
commerce solutions.
• Drive strategic conversations on ecommerce transformation, platform
enhancement, conversion optimisation, and omnichannel customer journeys.
Peop

📌 Sr Director– Ecommerce Pune
🏢 dentsu India
📍 Pune