Description

Brief Job Description:
Senior Thermal Customer Engineer:
Responsible for installation and commissioning of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)
Respond in a skilled manner to all assigned Projects while on duty.
Perform all work in a secure manner and in accordance with established company safety policy.
Perform all work using positive working practice and current codes of practice/legislation relevant to assigned task.
Assist in ensuring profitability as per stipulated target and vendor management.
Keep scheduling team informed of changes to your schedule and the status of all open jobs.
Maintain the accuracy of the customer listing by reporting errors with the site change form.
Close tasks in Oracle Mobile Field Service (MFS)



daily and weekly paperwork in a timely, accurate and complete manner.
Create reports using Field DB system/ CAs portal and ensure regular synchronization.
Report Service Operation lead to the proper department via the correct process.
Support company vision and management decisions.
Use email and other Office based programs to maintain/enhance communications processes.
Ensure that all Vertiv processes are followed.
Protect all tooling and company property issued.
Work as part of the service team and support business needs.

Qualifications:

Required/ Minimum Qualifications:
Diploma/Degree/Refrigeration and Air Conditioning/ Mechanical Engineering or equivalent.

Additional / Preferred Qualifications:
Excellent computer skills.
Previous environmental service experience.
Excellent customer service skills.
Self-starter, ability to plan, organize and manage time effectively.
Clean valid driving license.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)
None

Time Travel Needed:
90%

📌 Engineer I Field Service Lucknow
🏢 Vertiv Group
📍 Lucknow