Company Description Bougainvillea Retreat & Spa is a nature-inspired resort dedicated to providing guests with a peaceful escape surrounded by natural beauty. Nestled in a serene workplace, the retreat offers comfortable accommodations, wellness experiences, outdoor activities, and personalized hospitality designed to promote relaxation, rejuvenation, and meaningful connections with nature.

Our team is committed to delivering exceptional guest experiences through attentive service, professionalism, and genuine care. We uphold high standards of cleanliness, safety, sustainability, and hospitality while fostering a welcoming atmosphere where every guest feels valued. We believe in teamwork, reliability, and respect, creating an setting where both guests and employees can thrive.

Role Description The Front Office Executive is responsible for managing daily reception and front desk operations, ensuring a smooth and pleasant experience for guests from arrival to departure. This full time, on-site role is based at Bougainvillea Retreat & Spa in Guwahati and includes greeting guests, handling check-ins and check-outs, answering phone calls, and responding to inquiries in a professional manner.



The role involves coordinating reservations, maintaining accurate guest records, and working closely with spa and housekeeping teams to manage schedules and special requests. The Front Office Executive also handles basic administrative tasks, processes payments, and resolves guest concerns promptly while upholding the retreat’s service standards.

Qualifications
Strong customer-facing abilities, including Customer Service and Front Office skills.
Effective Communication and Interpersonal Skills to interact professionally with guests and colleagues.
Experience with Receptionist Duties, such as managing calls, bookings, and guest check-in/check-out.
Basic computer literacy and familiarity with booking or property management systems.
Ability to remain calm, courteous, and organized in a busy hospitality environment.
Previous experience in hospitality, spa, or hotel front office operations is an advantage.
Minimum high school diploma; additional training in hospitality or customer service is beneficial.
Willingness to work flexible hours, including weekends and holidays, as required.

📌 Front Office Executive Guwahati
🏢 Bougainvillea Retreat
📍 Guwahati