D365 Finance & Operations (D365FO) – Finance Functional Support (L1/L2)
Company: Mindzer Systems
Location: India (Remote/Hybrid — may require working from our India office when needed)
About Mindzer Systems
Mindzer Systems is a technology consulting firm specializing in Microsoft Dynamics 365 implementations—especially Finance & Operations (D365FO) —and cloud-based business solutions. We foster a supportive environment built on collaboration, ownership, and continuous growth.
Role Overview
We are hiring a D365FO Finance Functional Support Specialist (L1/L2) to support day-to-day operations for D365FO Finance. This is a support-focused role (not a pure implementation role). The ideal candidate has 2+ years supporting D365FO Finance and is familiar with India localization concepts and compliance flows .
Key: Candidates must have proven D365FO Finance support exposure and familiarity with India localization.
Key Responsibilities
Provide L1/L2 functional support for D365FO Finance modules (GL, AP, AR, Cash & Bank, Fixed Assets , etc.)
Troubleshoot common issues: posting errors, settlements, workflow issues,
rounding differences, master data problems
Support end users, document fixes, and maintain FAQs / knowledge base
Coordinate escalation to internal functional/technical teams or Microsoft when required
Assist with testing and validation for patches, hotfixes, and enhancements
Support UAT activities during upgrades or rollouts (as needed)
India Localization (Familiarity Required)
Must be familiar with the concepts and flows of:
GST / RCM
TDS/TCS
E-Invoice / E-Way Bill
Multi-branch taxation basics (as applicable)
(Hands-on implementation depth is not mandatory, but the candidate must understand the processes and be able to support users.)
Requirements
3+ years experience in D365FO Finance support or functional role
Positive understanding of finance processes (AP/AR/GL) and troubleshooting mindset
Familiarity with DMF (import/export) is a plus
Robust communication skills and documentation ability
Microsoft certifications are a plus