Company Description

Locker is a Bitcoin savings app designed for India's emerging generation of long-term investors. Focused on simplicity and discipline, Locker operates like a SIP (Systematic Investment Plan), enabling users to set daily, weekly, or monthly Bitcoin investments to build wealth consistently over time. By eliminating trading, speculation, and distractions, Locker provides a streamlined way to accumulate Bitcoin. The app combines India's familiarity with SIP investing with the benefits of Bitcoin savings.

Role Description

This is a full-time, in office role based in Bengaluru for a Community Operations Associate. In this role, your day-to-day tasks will include managing community engagement, addressing customer inquiries, ensuring smooth operational processes, and analyzing user feedback. You will collaborate with cross-functional teams to optimize customer satisfaction and contribute to the growth of Locker's user base.

Responsibilities
Handle user queries across Phone, WhatsApp, email, Instagram, and other support channels
Help users with onboarding, KYC,



payment issues, and app-related support
Explain Locker’s product and Bitcoin SIP concept in simple language
Coordinate internally with product and growth teams to resolve issues quickly
Maintain a friendly, helpful, and trustworthy experience for users
Support community engagement and early access member communication

Requirements
Basic understanding of Bitcoin, crypto, SIPs, or fintech products
Strong communication skills in English, Telugu
Comfortable interacting with users patiently and clearly
Organized, proactive, and comfortable handling multiple conversations/tasks
Prior experience in customer support, operations, fintech, or community roles is a plus

Why Join Locker?
Work on one of India’s emerging Bitcoin-first fintech products
Be part of an early-stage startup journey
High ownership and quick learning environment
Prospect to shape customer experience.

📌 Community Operations Associate Bengaluru
🏢 Locker
📍 Bengaluru