Business Title: Assistant Manager – Employee Services
Job Profile: Senior Associate (GG12), Service Delivery

Job Description
The Assistant Manager – Employee Services position at London Stock Exchange Group (LSEG) is a key leadership role within the Employee Services team. This position offers the opportunity to contribute to a agile, fast-paced global organization. As part of the People Function, we empower leaders and colleagues, enabling LSEG to attract and nurture diverse talent, foster career growth, and deliver exceptional employee experiences.
This role is ideal for a proactive leader passionate about operational excellence, employee support, and people development.

Role Overview
Reporting to the Senior Manager/Manager – Employee Services, you will lead the HR service delivery team in resolving employee queries related to HR processes and policies, ensuring timely and high-quality responses that enhance the employee experience. You will oversee the delivery of employee lifecycle processes,



specifically offboarding & RIF and Workday transactions managed by both onshore and offshore teams. The role also involves coaching the team, driving process improvements, and collaborating with stakeholders to ensure seamless HR operations.

Key Responsibilities
- Use data to analysis behavior, predict trend so that volume can be forecasted, handled efficiently and challenges are handled in advance.
- Lead and support the HR service delivery team in resolving HR queries, offboarding and RIF within SLA, ensuring quality and consistency in responses.
- Advise and guide stakeholders on HR services, policies, and procedures, resolving queries effectively.
- Ensure delivery service meets agreed SLAs and quality standards and presented in a niche and meaningful manner during regular connects focused on process evolution.
- Monitor team performance, assign cases based on priority, and ensure timely processing aligned with payroll cut-offs enabling seamless colleague experienc

📌 Assistant Manager, Employee Services (Bengaluru)
🏢 London Stock Exchange Group
📍 Bengaluru