- Provide courteous and efficient customer service through chat messages and online request forms
- Answer questions on Colgate s HR policies, programs and systems in a qualified and efficient manner
- Ensure compliance with relevant data privacy and data protection policies and regulations
- Document all relevant notes on inquiries and resolution actions in case management system
- Review all relevant documentation and articles available in knowledge management system to provide thorough and accurate answers
- Research and follow up on open items as vital to resolve customer questions
- Raise requests appropriately where guidance or further clarification of policies and procedures is required
- Propose updates to content in the Knowledge Management system to help with future inquiry resolution
- Ensuring timely updation & enhancement of question
📌 Analyst, CBS HR Services (Mumbai)
🏢 Colgate Palmolive India
📍 Mumbai
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