Responsibilities
- Create a task list for the call center daily activities and ensure they are achieved.
- Ensure the resources are used to produce optimal results.
- Monitor the performance of the call center and regularly provide feedback.
- Collect data and statistics at regular intervals (weekly, monthly, annually) and analyze them to improve performances.
- Provide training and orientation for the recruits to provide high-quality customer service.
- Oversee the budget plans and track expenses of the call center.
- Assess performances with metrics like calls left waiting, calls missed, etc.
- Ensure that all employees adhere to the company policies and regulations.
- Prepare performance reports and report any issue to the management.

Requirement:




- Prior experience as a call centre manager or any managerial position.
- Experience with customer service is compulsory.
- Proficient with MS Office and Call Centre software programs.
- Strong ability to budget and perform financial analysis.
- Solid knowledge of performance evaluation techniques and customer service metrics.
- Driven and result oriented.
- Strong problem-solving ability and analytical skill.
- Excellent multitasking, time management, and leadership skills.

Qualifications and Education Requirements
Any bachelors degree is acceptable.
Experience
5+ Years

📌 Call Centre Manager (Bengaluru)
🏢 Bodycraft
📍 Bengaluru