We are hiring experienced professionals for Team Lead (TL), Quality Analyst (QA), Subject Matter Expert (SME), and Assistant Manager (AM) roles in International Customer Service (Voice) .
Key Responsibilities:
Manage customer interactions and ensure high-quality service delivery.
Drive team performance and achieve operational KPIs.
Monitor quality, provide coaching, and identify improvement prospects.
Handle customer escalations and support day-to-day operations.
Collaborate with cross-functional teams to ensure service excellence.
Prepare performance reports and implement process improvements.
Eligibility:
Graduate in any discipline.
Relevant experience in an international customer service/contact center workplace.
Solid communication, leadership, analytical, and problem-solving skills.
Willingness to work in rotational/night shifts.
Job Locations: Hyderabad, Bangalore, Indore
📌 Customer Service Specialist New Delhi
🏢 SELECTIONS HR SERVICES PRIVATE
📍 New Delhi
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