Role & responsibilities
Confident communication over the phone and via email
Handling escalation and follow up to ensure resolution.
Quick learner and open to feedback
An ability to priorities and manage a heavy workload and under pressure of tight deadlines
Need to be a positive team player.
Follow up with assigned customers on invoice related issues
Manage invoice aging
Research and resolve customer disputes
Outbound customer calls - Contact customers for payment status
Follow up for billing related issues until it gets resolved and payment has been processed.
Monitor Invoice Aging, work accordingly
Research and resolve payment related disputes
Achieve client given target
Preferred Candidates
No Notice period
Immediate Joiner