Job Description

Delhivery is looking for a Customer Service Associate to manage customer and client queries, resolve shipment-related issues, and coordinate with internal teams to ensure timely resolution. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to work in a quick-paced workplace.

Key Responsibilities
Handle customer, client, consignee, and internal stakeholder queries via calls, emails, chats, and tickets.
Investigate and resolve shipment-related issues by coordinating with Operations and other internal teams.
Make outbound and inbound calls to customers, clients, and internal stakeholders.
Follow up on open cases until closure while ensuring SLA adherence.




Coordinate with Operations, Last Mile, Recon, Security, and other teams for timely issue resolution.
Maintain accurate records of customer interactions, resolutions, and root causes.
Ensure compliance with quality standards and company processes.
Work in rotational shifts, including weekends and holidays, based on business requirements.
Travel occasionally to Delhivery hubs or delivery centers for coordination and process understanding.
Use MS Excel and MS Office for reporting, tracking, and data management.

📌 Customer Service Associate Goa
🏢 Delhivery
📍 Goa