Role & responsibilities
Behavioral Expectations (How they operate)
Ownership Takes full accountability for area performance in terms of all metrics (sales, CX, operations).
Speed & Proactiveness Acts quickly on issues; anticipates risks.
People Leadership Coaches Store Directors, builds solid teams, addresses underperformance firmly.
Customer Mindset – Prioritizes customer experience and service consistency.
Execution Discipline – Ensures standards are followed without constant follow-up.
Functional Competencies (What they are positive at)
Business Management – Drives revenue through key levers (conversion, productivity, ATV).
Multi-Store Control – Runs structured reviews; identifies and fixes performance gaps early.
Field Effectiveness – Robust store presence; improves weak stores within 60–90 days.
Operational Control – Maintains strong audit scores, inventory discipline, and SOP adherence.
Stakeholder Management – Works effectively with HR, Supply Chain, and Training to resolve issues.

Preferred candidate profile

Retail Background , Knowledge about NPS

📌 Area Operations Manager Delhi
🏢 Lenskart
📍 Delhi