Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have Skills :
E2Open Global Trade Management
Valuable to have skills :NA
Minimum 5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring system reliability and performance throughout the day.
Roles Responsibilities:
Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with stakeholders to ensure alignment of support activities with business objectives.
Mentor junior team members to enhance their problem-solving skills and technical knowledge.
Continuously improve support processes to increase efficiency and reduce downtime.
Skilled Technical Skills:
Must To Have Skills:Proficiency in E2Open Global Trade Management.
Solid analytical and troubleshooting abilities to diagnose and resolve complex software issues.
Experience in managing and supporting enterprise-level software applications.
Ability to work collaboratively with cross-functional teams to address system challenges.
Excellent communication skills to clearly convey technical information to diverse audiences.
Familiarity with incident management and problem resolution methodologies.
The candidate should have minimum 5 years of experience in E2Open Global Trade Management.
This position is based at our Bengaluru office.
A 15 years full time education is required.
Qualification
15 years full time education
📌 Application Support Engineer Karnataka
🏢 Accenture
📍 Karnataka
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