Job Description:
Handle customer queries via chat in a timely and skilled manner.
Provide accurate information and resolve customer concerns effectively.
Maintain high levels of customer satisfaction and service quality.
Document customer interactions and update records accurately.
Meet productivity, quality, and response time targets.
Requirements:
Graduate or undergraduate with excellent written English communication.
Basic computer skills and typing proficiency.
Customer service experience is preferred but freshers with positive communication can apply.
Willingness to work in rotational shifts, including weekends if required.
📌 Process Associate Uttar Pradesh
🏢 Genpact
📍 Uttar Pradesh
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