30 Jul
|
Selective Global Search
|
Uttar Pradesh
30 Jul
Selective Global Search
Uttar Pradesh
Role & responsibilities
Required Skills
6+ years of experience in Cisco CUCM, UCCE/PCCE, and Verint.
Minimum 2 end-to-end UCCE implementation projects.
Robust troubleshooting skills in CUCM, CUIC, CVP, and UCCE/PCCE.
Hands-on experience with SIP, VoIP, QoS, CTI integrations, and APIs.
Positive knowledge of SQL, Windows Server, Linux, and UCCE database.
Experience with ICM Script Editor and Outbound Dialer.
Expertise in Verint/Calabrio call recording.
Familiar with ITIL, Incident & Change Management.
Good communication and team mentoring experience.
Preferred Skills
CCNP Collaboration or Cisco UCCE Certification.
Experience with Genesys, Avaya, or Cloud Contact Center.
Knowledge of JavaScript, Python, or PowerShell.
Work Mode : Business hours, with on-call/escalation availability to support a 24x7 contact center setting
📌 Cisco Ucce & Verint Support Engineer Uttar Pradesh
🏢 Selective Global Search
📍 Uttar Pradesh