We are seeking a detail-oriented and customer-focused Tour Advisor / Tour Coordinator to join our team. The ideal candidate will be responsible for assisting clients in planning, booking, and coordinating travel experiences while ensuring exceptional customer service from inquiry to tour completion.
Key Responsibilities
Consult with clients to understand travel preferences, budgets, and special requirements
Recommend suitable tour packages, destinations, and travel options
Coordinate tour logistics including transportation, accommodations, and activities
Communicate with vendors, hotels, and transportation providers to confirm bookings
Prepare itineraries, invoices, and travel documents
Handle customer inquiries via phone, email, and in person
Resolve booking issues or travel concerns in a timely and professional manner
Maintain accurate client records and booking information
Meet sales targets and contribute to company growth
Qualifications
Diploma in Travel & Tourism, Associate’s or Bachelor’s degree preferred
2+ year previous experience in travel, hospitality, customer service, or sales preferred
Strong communication and organizational skills
Ability to multitask and manage multiple bookings simultaneously
Proficiency in Microsoft Office, Excel and booking/reservation systems
Knowledge of domestic and international travel destinations is a plus
Skills & Competencies
Excellent customer service and interpersonal skills
Strong attention to detail
Problem-solving and conflict resolution abilities
Sales-driven mindset
Ability to work independently and as part of a team
Job Type: Full time
Pay: ₹15,000.00 - ₹25,000.00 per month
Perks:
Cell phone reimbursement
Paid sick time
Paid time off
Work Location: In person
📌 Tour Advisor / Tour Coordinator Ernakulam
🏢 ANCHOR BAY MARINE ASSOCIATES
📍 Ernakulam
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