As a Process Analyst, you will be responsible for handling back-office operations, data analysis, and process improvement initiatives. The role focuses on accuracy, problem-solving, and ensuring smooth business operations without direct voice interaction with customers.

Key Responsibilities
Purchasing, vendor management, data validation, and reporting with high accuracy.
Analyze process performance metrics and highlight areas for improvement.
Collaborate with cross-functional teams to resolve issues within SLAs.
Prepare and maintain process documentation and standard operating procedures (SOPs).
Provide insights and recommendations to enhance process efficiency.

Requirements
Graduate (preferred: Business, IT, or related fields).
Solid written communication and documentation skills.
Good analytical,



logical reasoning, and problem-solving abilities.
Proficiency in MS Office (Excel, Word, PowerPoint) and ticketing/CRM tools.
Prior experience in non-voice/customer support or process analyst roles preferred.

Job Type: Full time

Pay: ₹209,777.42 - ₹650,559.23 per year

Advantages:
Health insurance
Paid sick time

Ability to commute/relocate:
Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Education:
Bachelor's (Preferred)

Language:
English (Preferred)

Shift availability:
Night Shift (Preferred)

Work Location: In person

📌 Process Associate/operations Executive Zirakpur (India)
🏢 Terrasparq Tech
📍 India