Role & responsibilities

Infrastructure Monitoring & Operations
Monitor the health, performance, and availability of local infrastructure services
Respond to infrastructure alerts & disruptions in accordance with operational procedures
Perform initial troubleshooting of incidents affecting network & end-user service.
Escalate incidents to appropriate engineering teams whilst ensuring accurate handover and communication.

Network Operations

Perform first-line monitoring and support of:
LAN and WAN connectivity, Internet services, Office networking equipment including UPS and Air conditioning, VPN connectivity
Wireless networks, Local Server hosting hardware. Investigate network performance and connectivity issues
Escalate routing, switching, firewall, and carrier-related issues to senior network engineers
Monitor availability of Microsoft 365 services in general and to the Mumbai office
Assist with user access,



connectivity, and authentication issues
Escalate complex issues to Infrastructure and Network Engineering teams
Coordinate with vendors and internal teams to resolve recurring incidents
Maintain accurate incident, request, and change records within the ITSM platform
Participate in shift handovers and knowledge-sharing activities
Ensure all work is completed in accordance with operational standards and security policies.

Preferred candidate profile

Cisco Switching, Wireless network configurations, VPN Technologies, Internet Connectivity Services, Network Monitoring Platforms, Infrastructure & Office 365 connectivity, Windows Server Settings, VMWare basic operations, Operational backup tasks

📌 Looking For Network Engineer In One Of Our Division, Wadala Mumbai
🏢 Tata International
📍 Mumbai