Retailsera is a fast-growing retail solutions / digital marketing / branding company focused on helping businesses grow through cutting-edge and result-driven strategies. We prioritize strong communication and meaningful client engagement.
Role Overview
We are looking for a confident and persuasive Telecaller to connect with potential clients, generate leads, and support the sales team. The ideal candidate should have excellent communication skills and the ability to convert conversations into opportunities.
Key Responsibilities
Make outbound calls to potential customers from provided data
Introduce company services and generate interest
Qualify leads and schedule meetings for the sales team
Follow up with existing leads and maintain relationships
Handle basic customer queries and provide accurate information
Maintain call records, lead status, and daily reports
Achieve daily/weekly/monthly calling and conversion targets
Requirements
1–2 years of experience in telecalling,
telesales, or customer support
Solid verbal communication skills (English; regional language is a plus)
Confident, persuasive, and customer-focused approach
Basic computer knowledge (Excel, CRM tools preferred)
Ability to handle rejection and stay motivated
Skills Required
Communication & active listening
Convincing and negotiation skills
Lead generation & follow-up
Time management
Positive and energetic attitude
Nice to Have
Experience in sales or lead generation roles
Familiarity with CRM or calling software
Understanding of digital marketing/retail services
What We Offer
Fixed salary + performance incentives
Growth prospects within the sales team
Friendly and supportive work workplace
Skill development and training