Responsibilities:
Branch Merchandising
Supervise & Monitor Personal Banker desks and contract sales staff
Authorize all Personal Banker transactions
Branch administration and Lobby Management
Resolution of customer queries/complaints and customer service to ensure walk in customers issues
Generate business, cross sell and monitor cross sales of Personal Bankers
Retention and enhancement of the value of existing accounts
Corporate salaries processing
Cost management and monitoring Staff productivity and give guidance on improving the same in conjunction with the Branch Manager
Responsible for Cash and Customer transactions at the Teller counters
Supervising all Non-Cash transactions like DD/MC, fund transfer etc
Ensure that all tellers are adequately trained on the Products of the bank.
Monitoring of dummy accounts, suspense accounts,
deferred accounts, accounts payable/ receivable
Reconciliation and maintenance of suspense accounts register as per the required format
Branch Operations and Audit Compliance
Requirements:
Candidate must possess at least a Master in Business Admin/Post Graduate Diploma in Business Administration/Post Graduate Program in Management in Finance/Accountancy/Banking or equivalent.
At least 3 year(s) of working experience in the related field is required for this position.
Preferably Managers specializing in Banking/Financial Services or equivalent. Job role in Retail Banking/Branch Operation or equivalent.