Responsibilities:
Specialists in this group are responsible to manage inbound calls and customer service enquiries.
Individuals identify and assess customer s needs and work with the team to resolve issues.
They are also expected to manage the entire issue management process for clients and ensure necessary follow up actions are taken to resolve customer issues.
These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries.
Professionals at this level act as tech leaders/team leaders and supervise the day to day work of lower level individual contributors.
They ensure policies, practices and procedures are understood and followed by direct reports, clients and stakeholders.
They have positive project management skills and require appropriate knowledge and skills to make sound judgments and select the alternate course of action.
They are responsible for managing, coaching junior team members and may provide inputs on appraisals/feedback to employees.
They are responsible for allocating work and ensure delivery in the defined timeframe.
They possess relevant work experience and desired knowledge.
Qualifications: Typically requires an Associates Degree, Vocational/Technical education or equivalent and minimum 3 years prior relevant experience.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.