Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

When you re part of Thermo Fisher Scientific, you ll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in RD in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy and OFI systems workflows that provide images and answers in the micro-, nano-scales and OFI workflows.

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers pursuit of discovery and resolution to global challenges.

Here are some of the products you might support our customers with:

- Corporate organization
- Overview of our instruments
- How to make a microscope

What you will do:

- Conduct in office installation of complex equipment and follow testing procedures to ensure proper working order
- Conduct on-site scheduled planned maintenance visits
- Provide troubleshooting and repair support for customers and other field service personnel
- Cultivate and develop positive working relationships with customers, system users and company personnel
- Successfully complete technical training, as required
- Complete and submit field service reports on assigned tools
- Perform Preventive Maintenance tasks




- Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
- Provide training for customers and users on system maintenance
- Provide feedback to product quality teams
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
- Provide guidance for various reports including identifying and isolating unique problems with system
- Act as a subject expert and resource for training
- Align with application scientists to collaborate on outstanding solutions to meet our users challenges
- Must maintain Thermo Fisher Scientifics Four-I Values.

How you will get here:

Education

University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 2-5 years of equivalent combination of education, skills and experience

Experience

4-5 years Experience:

- Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, Prober, XPS, AFM , OFI or similar systems is a plus but not required.
- Experience with Ultra High Vacuum (UHV), OFI systems a plus but not required.
- Experience operating O-scopes, digital voltmeter and logical problem solving.

Competencies

- Demonstrate Product Knowledge: Describe products and product lines, their positioning in the marketplace, and the needs they meet
- Describes product portfolio characteristics
- Identifies and describes competitors at a high level
- Scale the Technology: Gain proficiency in installing, servicing and maintaining increasingly complex scientific instruments
- Performs routine maintenance and basic repairs on a small number of noncomplex instruments
- Resolves majority of calls on first visit, applying appropriate resources

Solve Tough Problems- Troubleshoot and solve problems precisely, timely and efficiently

- Troubleshoot with Precision: Follow safe, methodical processes to isolate and resolve problems
- Follows SOPs and standard processes to troubleshoot problems




- Identifies problems too complex to solve independently and seeks help
- Solve Problems Remotely: Remotely gather information and take action to resolve issues
- Uses standard tools to remotely gather information on instrument status
- Effectively gathers and documents key information about the problem from customer

Impress the customer- Provide the highest level of proactive service to every customer, regardless of the circumstance

- Communicate Effectively: Foster clear, fact-based conversations with customers
- Proactively seeks to communicate with customers when onsite
- Actively and attentively listens to customers
- Takes ownership for relationship with customer and internal partners

Manage Difficult Situations: Demonstrate empathy and professionalism while resolving customer issues

- Maintains a positive attitude in the face of challenges in interactions with customers

Asks for assistance from supervisor or peers when unsure with how to handle a difficult customer situation

Drive for Results- Take the initiative to follow processes and to focus on results, without waiting to be asked

- Respect for Process: Follow standard processes and implement processes where none exist
- Understands and follows key processes relevant to role
- Aware of SOPs and asks questions as appropriate
- Drive to Solutions: Demonstrate resilience and focus in resolving issues and meeting goals
- Provides a first timefix when possible, applying appropriate resources
- Involves others quickly when needed to solve a problem
- Demonstrate Initiative: Identify what needs to be done and do it without waiting to be asked
- Takes ownership of important issues within job scope without being asked
- Asks questions to find opportunities that need to be addressed

Knowledge, Skills, Abilities

- Required to read, write, and speak English fluently.
- Demonstrated ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
- Demonstrated ability to be detail oriented, problem solver, promote team environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Field service engineer (Gujarat)
🏢 Thermo Fisher Scientific
📍 Gujarat