Job Title

IT Support Engineer (L1/L2) | End User Computing (EUC) Engineer

Job Description

We're Hiring: IT Support Engineer (L1/L2) / End User Computing (EUC) Engineer

Experience: 2 - 4 Years
Location: Ahmedabad
Work Mode: 5Days Onsite

Shit Timings: 12-9pm

Key Responsibilities

- Provide L1/L2 technical support for desktops, laptops, printers, and peripheral devices.
- Install, configure, and troubleshoot Windows operating systems and Microsoft Office applications.
- Manage user accounts, passwords, and access using Active Directory.
- Handle hardware and software installation, upgrades, and maintenance.
- Support email clients (Microsoft Outlook/Office 365) and collaboration tools.
- Troubleshoot network connectivity, VPN, Wi-Fi, and printer-related issues.
- Log, track,



and resolve incidents through ITSM tools such as ServiceNow, Jira, or Remedy.
- Escalate unresolved issues to appropriate support teams.
- Ensure timely resolution while adhering to defined SLAs.

Mandatory Skills

- L1/L2 IT Support
- End User Computing (EUC)
- Windows 10/11 Administration
- Active Directory
- Microsoft Office 365
- Outlook
- Hardware & Software Troubleshooting
- Printer & Network Troubleshooting
- VPN Support
- ServiceNow / ITSM Tools

Preferred Skills

- SCCM / Microsoft Intune
- Azure Active Directory
- Remote Desktop Support
- Basic Networking (TCP/IP, DNS, DHCP)

📌 IT Support Engineer/End User Computing (EUC) (Gujarat)
🏢 TechBlocks
📍 Gujarat