Job Description

The ideal candidate will be a seasoned techno-commercial professional with an aggressive yet pleasant attitude, persuasive and persistent to ensure the regular business generation and conversion.

Salary Salary should not be a constraint for a good resource

Industry – Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance

Department – Customer Relationship [Post Sales - AMC Revenue Generation/service sales]

Role – Sr. Executive

Employment Type – Permanent Job, Full Time

Work location – Ahmedabad (Prahladnagar)

Field work – Majorly Inside Sales but Will involve client meetings at times

Job Role

- Generate and Augment AMC revenue: Keep a tab on expiry of warranty / AMC period for various orders in coordination with operations and accounts team
- Establish working relationships and Interactions with end customers, including reminders regarding Warranty/AMC expiry.
- Reach out to the decision makers, take the lead in post-sales revenue generation activity by initiating AMC discussion with clients, share necessary quotations & ensure receipt of AMC orders continuously for both first-time AMC from recent customers and AMC renewal from existing customers
- Work with the Manager – Customer Success to strategise bid management, share necessary quotations & proposals for AMC orders.
- Follow up on the Quotations / Proposals sent




- Assisting Management with knowledge/status sharing on specific leads/AMC contract pipeline
- Periodically follow up for the upgrade or renewal of the contract
- Managing account relationships, effective account mapping, and demand generation.
- Ensure client satisfaction by achieving delivery/ service quality
- Do all necessary documentation for AMC order and provide necessary details to the Accounts team for revenue booking and receipt of periodical AMC payments

Required Skills :

- Any Graduation / Post Graduation [Technical Education – B.Sc. (IT), B.C.A – IT/ Computer / EC will be added advantage]
- Minimum 3 to 5 years of experience of Corporate AMC Revenue Generation, preferably from IT software/hardware sales industry
- Excellent knowledge of MS Office (Experience, with SAP Preferred)
- Excellent verbal and written communication Skills as well as presentation skills
- Proven Ability to interact with CXO-level people
- Experience / Ability to understand the Client's needs and offer the right solutions

Desired Personality traits

- Self-drive & Result orientation
- Strong work ethics and sense of commitment
- Strong Interpersonal Skills
- Ability to work in a faced paced workplace

Key Performance Indicators

- Revenue Generation through new AMC contract and renewals
- Continuity of services availed by the Customer post-warranty period

📌 Executive Customer Relations -AMC Sales (Gujarat)
🏢 Spectra Technovision
📍 Gujarat