Role & responsibilities

- Serve as the main point of contact for customers seeking service information, updates, or assistance.
- Address customer inquiries, concerns, and service related issues promptly and professionally,
- Track service requests and escalate issues when necessary to ensure resolution.
- Schedule and assign service calls or tasks to appropriate technicians or service teams.
- Monitor the progress of service tasks to ensure that deadlines are met and quality standards are upheld.
- Collaborate with various departments (ex, operations, field teams, and management) to streamline workflows.
- Maintain accurate and up-to-date records of all service requests, schedules, and customer interactions.
- Prepare and submit daily, weekly, or monthly reports on service status, customer feedback, and team performance.
- Coordinate with external vendors or service providers to ensure timely delivery and resolution of third-party services.




- Ensure vendors adhere to company standards and timelines.
- Identify and resolve service related issues in a proactive manner.
- Follow up with customers to ensure satisfaction and resolve any outstanding issues.
- Recommend and implement improvements to processes, tools, and procedures to increase efficiency and service quality.

Key Requirements

- Excellent communication and interpersonal skills
- Experience in service coordination, scheduling, and task assignment
- Proficiency in Excel
- Good organizational and time management skills
- Ability to track service progress and ensure timely completion
- Experience in handling escalations and resolving customer issues
- Ability to prepare reports (daily, weekly, monthly)
- Proactive approach to identifying and resolving service issues
- Willingness to work in a quick-paced environment

📌 Branch Service Coordinator (Gujarat)
🏢 Zebronics
📍 Gujarat