Job Title: Technical Support Engineer (L0/L1 Support) Contract

Employment Type: Contract (8 Months)
Experience: 1 - 2 Years
Locations: Bengaluru, Puducherry & Tamil Nadu

Job Description:
We are seeking a skilled Technical Support Engineers (L0/L1 Support) to provide desktop and IT support in a pharmaceutical setting. The role involves troubleshooting hardware/software issues, supporting Windows systems, user administration, network connectivity, and incident management.

Key Responsibilities:

- Provide L0/L1 desktop and technical support.
- Troubleshoot Windows OS, hardware, software, printers, LAN, Wi-Fi, and VPN issues.
- Manage user accounts using Active Directory.
- Handle incidents through IT ticketing tools and meet SLA timelines.
- Provide remote and onsite end-user support.
- Maintain IT assets and coordinate with vendors.




- Follow IT security policies and pharmaceutical compliance standards.

Required Skills:

- 1- 2 years of Technical Support/Desktop Support experience.
- Good knowledge of Windows OS, MS Office, desktop hardware, and basic networking.
- Experience with Active Directory, remote support tools, and ticketing systems.
- Strong troubleshooting, communication, and customer support skills.

Preferred:

- Exposure to GxP or pharmaceutical environments.
- Basic understanding of CSV, 21 CFR Part 11, and ITIL is an added advantage.
- Candidates willing to learn Computer System Validation (CSV) are encouraged to appl

📌 Technical Support Engineer (Puducherry)
🏢 Unicon Pharma
📍 Puducherry