Roles and Responsibilities

- Handle customer inquiries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.

- Provide accurate information about products/services to customers through effective communication.

- Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.

- Maintain records of all interactions with customers using CRM software (e.g., Salesforce).

- Collaborate with internal teams to resolve complex issues that require escalation.

Desired Candidate Profile

- 0-3 years of experience in International Voice Process, US Process, or International BPO industry.

- Excellent English language proficiency for clear communication with international clients.

- Solid understanding of Contact Center Operations principles and practices.

- Ability to work in rotational shifts including night shifts as per business requirements.

- Shifts

- Work from Office, ( Rotational Shifts )

📌 Customer Support Executive (Tamil Nadu)
🏢 Cognizant
📍 Tamil Nadu