Job DescriptionJob Description & Company Profile: NHinduja Global Solutions (HGS) is a global company specializing in business process management (BPM) and digital customer experience (CX) solutions. HGS offers a range of services including contact center solutions, back-office processing, and integrated digital platforms. They are part of the Hinduja Group, a large multinational conglomerate. With over 20,000 employees across 34 delivery centers in 8 countries, HGS offers a spectrum of technology, digital marketing, and outsourcing solutions tailored to specific industry verticals. NJob Specificationsn N Qualification: Graduate /Postgraduate N Minimum 2-10 years of international Customer Support Representative with Spanish Language N 5 days working and 2 days off. N Should be ok with nightshift and rotational off. N Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge N Excellent communicationskills. N Work Location: Bengaluru NnRoles & Responsibilities: NCustomer Support & Issue Resolution Nn Handle customer inquiries via calls, emails, and/or chat, depending on assigned LOB and market. N Resolve issues related to orders, returns, repairs, exchanges, product troubleshooting, and account concerns. N Provide first‐contact resolution whenever possible and escalate complex cases per defined procedures. N Apply soft skills to de‐escalate difficult interactions and turn negative experiences into positive outcomes.



NnDocumentation & Systems Use Nn Accurately document all customer interactions in client‐approved systems. N Create and update cases, orders, and service tickets following client guidelines. N Ensure correctness of data to support downstream teams (logistics, repairs, QA, analytics). NnProcess & Policy Adherence Nn Follow client ‐approved process flows, scripts, and escalation paths, with flexibility when customer experience requires it. N Comply with Quality Information Security Management System (QISMS) and PCI‐DSS standards to protect customer and company data. NnPerformance & Quality Nn Meet defined KPIssuch as handle time, documentation accuracy, quality scores, adherence, and customer satisfaction. N Act on coaching feedback and participate in upskilling or cross‐training as required. N Maintain schedule adherence and proper use of AUX codes. NnCollaboration & Team Contribution Nn Work closely withteam leaders, SMEs, QA, WFM, and support teams. N Participate in huddles,updates, and program communications. N Support ramp‐ups, stabilization periods, and volume spikes when needed. NnRequired Skills & Competencies Nn Solid verbal andwritten communication skills N Customer‐first mindset with problem‐solving ability N Attention to detail andaccurate documentation N Ability to navigate multiple systems simultaneously N Willingness to follow structured processes while applying judgment N

📌 Customer Care Associate - Spanish Language (Karnataka)
🏢 HGS
📍 Karnataka