Job DescriptionJob Summary NWe are hiring Support Executives / Senior Support Executives to handle client queries related to trading, demat, and financial services through calls, emails, and live chat. Ideal candidates have prior calling/voice experience (finance/BFSI preferred), strong communication skills, and the ability to manage multiple support channels with a customer-first approach. NKey Responsibilities (KRAs) Nn Handle inbound/outbound calls for account queries, trading issues, transaction status, and follow-ups N Respond to client emails clearly and professionally, ensuring timely closure N Manage live chat conversations, multitasking across queries with speed and accuracy N Ensure first-call/first-response resolution; escalate complex cases to the right team N Log all interactions and complaints accurately in CRM/ticketing systems N Coordinate with back-office, dealing,



and compliance teams to close queries within TAT N Educate clients on products/services (trading account, demat, mutual funds, IPO, PMS) N Maintain reports on call/email/chat volumes, TAT, and client satisfaction N Adhere to SEBI/exchangeguidelines and maintain client data confidentiality NnDesired Candidate Profile Nn Graduate in any discipline (Finance/Commerce preferred, not mandatory) N 2–5 years in a customersupport /voice process; finance/BFSI/broking experience preferred N Excellent verbal & written communication in English and Hindi N Strong email etiquette and live chat handling skills N Comfortable with MS Office and CRM tools N Valuable listening skills, patience, and a target-driven attitude N

📌 Customer Support Specialist (Shahpura)
🏢 Hem Securities
📍 Shahpura