Job DescriptionKey Responsibilities NManage Genesys Dialer – Administer outbound collections campaigns, monitor dialer performance, and optimize calling strategies NMonitor Workforce Operations – Track real-time schedule adherence, attendance, staffing levels, and daily contact center KPIs NAnalyze Performance – Review call volume and campaign results, identify trends, and recommend operational improvements NCoordinate with Teams – Work closely with vendors, IT, and Application Operations to ensure smooth contact center operations NEnsure Compliance & Reporting – Maintain WFM records, prepare reports, monitor SLAs, and support compliance with operational standards NWhat we're looking for: Nn 2+ years of experience in a customer support/contact center environment N Good knowledge on WFM software applications & Genesys N Valuable knowledge of Dialer systems N Strong organizational, verbal and written communication skills. N One-year previous Dialer Management or Workforce Management experience desired N

📌 Dialer/Wfm Coordinator (Karnataka)
🏢 Elevate Global
📍 Karnataka