Job DescriptionJob Title: Team Leader – E-Commerce Process NLocation: Bangalore NSalary: Up to ₹4.5 LPA NShift: Day Shift NWorking Days: 6 Days a Week NJoining: Immediate Joiners Preferred NJob SummarynWe are looking for an experienced Team Leader to manage and drive the performance of an E-Commerce customer service team. The ideal candidate should have a minimum of 1 year of experience as a Team Leader, with strong knowledge of KPI/KRI management, people management, and operational excellence. NKey Responsibilitiesn N Manage a team of Customer Support Executives and ensure daily operational targets are achieved. N Monitor and drive team performance against defined KPIs such as Productivity, Quality, Attendance, AHT, CSAT, and SLA adherence. N Track and mitigate KRIsto ensure business continuity and operational efficiency. N Conduct regular team huddles, coaching sessions, and performance reviews. N Develop action plans toimprove team performance and customer experience. N Handle escalations and ensure timely resolution of customer issues. N Prepare and share daily, weekly, and monthly performance reports. N Ensure adherence to company policies, processes, and compliance requirements. N Motivate, mentor,



and engage team members to improve retention and productivity. N Collaborate with cross-functional stakeholders to drive process improvements. NnEligibility Criteria Nn Minimum 1 year ofexperience as a Team Leader in BPO/Customer Service/E-Commerce operations. N Solid understanding ofKPIs, KRIs, SLA management, and performance metrics. N Proven experience in people management, coaching, and team handling. N Excellent communicationand stakeholder management skills. N Strong analytical and problem-solving abilities. N Comfortable working in a fast-paced customer-centric environment. NnPreferred Skills Nn Team Management N Performance Management N Customer Experience Management N KPI & KRI Monitoring N Reporting & MISn Coaching & Mentoring N Escalation Handling N Process Improvement NnCompensation: Up to ₹4.5 LPA NWork Location: Bangalore NShift: Day Shift NNotice Period: Immediate Joiners Preferred / Early Joiners Advantage NInterested candidates canshare their updated resume for further assessment. Nfor more information reach out to HR - Neha [email protected]

📌 Team Lead (Karnataka)
🏢 TP
📍 Karnataka