Job DescriptionSenior Operations Manager – Medical Devices NLocation: Kolkata NShift: 12 PM – 11 PM NQualification: Graduate in Life Sciences, Pharmacy, Biotechnology, Biomedical Engineering, or Mechanical Engineering NExperience: 12+ Years NAre you a seasoned leaderwith extensive experience in the Medical Devices industry and a proven track record of managing large-scale operations? We are looking for a energetic Senior Operations Manager to drive operational excellence. NKey ResponsibilitiesnLead end-to-end global Product Quality Complaint (PQC) operations for a team of approximately 200+ professionals. NEnsure regulatory compliance, audit readiness, CAPA governance, and quality performance across complaint management processes. NManage customer escalations and build strong stakeholder and client relationships. NDrive operational transformation through automation, AI, analytics, and continuous improvement initiatives.



NLead strategic governanceprograms and support regulatory inspections and audits. NDeliver business outcomesby achieving KPIs, SLAs, financial targets, and customer satisfaction goals. NBuild and develop high-performing teams while fostering a culture of quality and compliance. NRequired Experiencen12+ years of experience in the Medical Devices industry, preferably in a Medical Devices BPO environment. N8–10+ years of leadershipexperience managing large-scale global operations. NStrong expertise in: Nn Product Quality Complaints (PQC) N Post Market Surveillance (PMS) N Vigilancen Quality & Customer Quality Operations N CAPA Programsn Complaint Handling Systems N Regulatory Compliance &Audits; N

📌 Senior Manager (Lal Bazar)
🏢 Wipro
📍 Lal Bazar