Job DescriptionWe are looking for a proactive and customer-focused Customer Support Specialist to join our team. This is a full-time, in office position based in Vadodara. In this role, you will be responsible for assisting international clients through phone, email, and chat, ensuring timely resolution of customer inquiries and maintaining a high level of customer satisfaction. You will coordinate with internal teams, monitor support requests, document issues, and ensure smooth day-to-day support operations. The ideal candidate is an excellent communicator, organized, solution-oriented, and capable of working efficiently in a fast-paced environment. NKey Responsibilitiesn N Respond to customer inquiries via phone, email, and live chat. N Resolve customer issuespromptly while maintaining a high level of professionalism. N Coordinate with technical and internal teams to ensure timely issue resolution. N Track, document, and manage support tickets until closure. N Escalate complex issuesto the appropriate teams when required.



N Maintain accurate records of customer interactions and follow-ups. N Ensure customer satisfaction by providing timely updates and effective communication. N Contribute to improvingsupport processes and operational efficiency. NnQualificationsn N Excellent verbal and written English communication skills. N Strong customer serviceand interpersonal skills. N Good analytical and problem-solving abilities. N Basic technical understanding of websites, software applications, or digital products. N Ability to multitask and prioritize work effectively. N Experience in customer support, BPO, IT, or SaaS is preferred but not mandatory. N Freshers with excellentcommunication skills are welcome to apply. NnRequirementsn N Must be willing to workNight Shift (9:00 PM – 6:00 AM IST). N Must be able to work from the Vadodara office. N Comfortable interactingwith international clients. N Strong team player witha positive attitude and willingness to learn. N

📌 Customer Support Specialist (Mandvi)
🏢 Vrundaz Technology
📍 Mandvi